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StepChange reviews

Step Change logo
Rated Excellent • 4.95/5

StepChange reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 14,631 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended positively over the past 90 days

Latest positive rating

5/5

Very helpful and always willing to talk to me when n...

Very helpful and always willing to talk to me when needed

{"display":"Robert Baker","full_name":"Robert Baker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

2/5

Not impressed

It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you... It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number rather than a person and communication is extremely poor regarding decisions made on your behalf. Read more Read less

{"display":"L","full_name":"L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Debt Management
L 10th June 2025
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About StepChange

StepChange is a "debt charity" which has offered debt management programmes to consumers since 1992. if you're looking for a debt management provider, read our reviews to see what our community has to say about Step Change, or if you've already used one of their programmes, leave a review of your own to help others make their own decisions.

StepChange at a glance

Reviews for StepChange

Showing 11 of 14631 company reviews • Last reviewed within 7 days

Very helpful and always willing to talk to me when n...

Debt Management • 16th June 2025

Very helpful and always willing to talk to me when needed

{"display":"Robert Baker","full_name":"Robert Baker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Helped with my debit.

Debt Management • 15th June 2025

Helped with my debit. Customer service very good they explain exactly what you have to do and help you along the way if you need it.

{"display":"Sab","full_name":"Sab","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Sab
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I was extremely worried about my debt and how to han...

    I was extremely worried about my debt and how to handle it ? Stepchange took all the worry out of my hands and have now... I was extremely worried about my debt and how to handle it ? Stepchange took all the worry out of my hands and have now made it easier for me to mange everything Read more Read less

    {"display":"Linda j","full_name":"Linda j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Linda j 15th June 2025
  • 5/5

    So far I have had a good experience with Step Change.

    So far I have had a good experience with Step Change. I find the customer service very good. I can now manage my finances better... So far I have had a good experience with Step Change. I find the customer service very good. I can now manage my finances better with my debt taken care off. I am glad I did go to Step Change for help in repaying my debt that is now affordable. Read more Read less

    {"display":"Sandra H","full_name":"Sandra H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I was in bad place

    I was in bad place financially and psychologically. They’ve really helped to get me all sorted again

    {"display":"Stephen M","full_name":"Stephen M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Was very helpful @ non judgmental which helped us tr...

    Was very helpful @ non judgmental which helped us tremendously! We were at very low point in our lives & there continued support has been a godsend Many Thanks

    {"display":"MR D","full_name":"MR D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    MR D 15th June 2025
  • 5/5

    Stepchange has helped me to get on top of the large...

    Stepchange has helped me to get on top of the large debt I incurred. It hasn't been 'simple' to get myself to this position but... Stepchange has helped me to get on top of the large debt I incurred. It hasn't been 'simple' to get myself to this position but with the advice and guidance from Stepchange I've managed to get control by learning to be more frugal with managing money. Read more Read less

    {"display":"Jenni","full_name":"Jenni","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Jenni 14th June 2025
  • 5/5

    Never judgemental always helpful

    Never judgemental always helpful

    {"display":"Jasmine L","full_name":"Jasmine L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Friendly and very helpful.

    Friendly and very helpful. Made the whole process so easy because they are so knowledgeable and are there to explain everything to you.

    {"display":"Cyn R","full_name":"Cyn R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Cyn R 14th June 2025
  • 5/5

    Best decision I made

    Incredibly helpful and non-judgemental.

    {"display":"Mari L","full_name":"Mari L","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1244962.png"}}'s avatar
    Debt Management
    Mari L 14th June 2025
  • 5/5

    Definitely recommend

    Excellent customer service and easy to navigate website. Has helped massively with my debt issues

    {"display":"Andrew T","full_name":"Andrew T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from StepChange

    Showing all products offered by StepChange

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